Privacy Policy

Welcome to Upfame, owned and operated by Foxy Media Labs. We are committed to protecting Your personal information and Your right to privacy. This Privacy Policy explains how We collect, use, and safeguard Your data when You use Our website and services. By accessing or using Upfame, You agree to the terms of this Privacy Policy.

We collect information that You voluntarily provide to Us when You register on the Website or purchase Services.

• Account Information: Username, email address, and hashed passwords.
• Contact Data: WhatsApp number for support or order notifications.
• Transaction Data: Details of orders placed and funds added to Upfame balance.
• Technical Data: IP address, browser characteristics, device name, and location data collected automatically for security and analytics.

We process Your personal information based on legitimate business interests and legal obligations.

• To facilitate account creation and logon processes.
• To send You administrative information, such as product, services and new feature information and/or information about changes to our terms, conditions, and policies.
• To fulfill and manage Your orders.
• To protect Our Services against fraud monitoring and unauthorized access.
• To respond to User inquiries and offer support.

We prioritize the security of Your financial data.

• No Sensitive Storage: We do not store or process Your credit/debit card or UPI banking details on Our servers.
• Secure Gateways: All payments are processed through secure, PCI-DSS compliant third-party payment gateways.
• We only receive confirmation of payment (Transaction ID and Status) to credit Your Upfame balance.

We use cookies and similar tracking technologies to access or store information.

• Essential Cookies: These are necessary for the Website to function (e.g., maintaining Your login session).
• Analytics: We may use third-party analytics tools to understand how Users interact with Our Website to improve User experience.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information We process. However, please also remember that We cannot guarantee that the internet itself is 100% secure. Although We will do our best to protect Your personal information, transmission of personal information to and from Our Website is at Your own risk. You should only access the services within a secure environment.

We will only keep Your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When We have no ongoing legitimate business need to process Your personal information, We will either delete or anonymize such information.

Under Indian law, You have the right to access, rectify, or request the erasure of Your personal data. You may also withdraw Your consent for data processing at any time by contacting Our support team.

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage You to review this privacy policy frequently to be informed of how We are protecting Your information.

If You have questions or comments about this policy, You may email Us at support@upfame.in.